Shipping Terms

SHIPPING

We do an Australia-wide Delivery flat rate of $5.00 postage and orders over $99 come to you for free!*

*excludes bikes, bikes can only be collected from store unless previously arranged by calling us.

We seek to ensure that your products are delivered, without damage, dispatch within 2-4 days. If necessary you will receive more than one package if they are being shipped at different times.

RETURNS POLICY

Change of mind:
We will happily accept returns if you change your mind as long as the product has not been used and it is still in the original packaging. A store credit will be issued once the returned item is received.

Faulty Items / Damaged Goods:
In accordance to Australian Consumer guidelines, Henry’s Bike Shop will always replace or repair any faulty items or if your item has been broken in transit. If the item can not be replaced we will issue you with a store credit or refund. Please contact us within 48 hours of receiving the goods.

Conditions of return, if applicable:
Our Customer Service Team must authorise any goods prior to their return for exchange.
Please email us and include a copy of the invoice and an explanation for return with all returned products.

Products must be returned in original packaging within 14 days from the time of return request.
Please retain broken parcel/s (and packaging) until authorised by us, as they may be required by our Courier or Australia Post as proof of damage.

The customer will need to pay return freight in circumstances of incorrect ordering or cancellations after dispatch.

Return stock will not be credited where poor packaging by the customer results in goods being broken in return transit.

Only unused or faulty items may be credited or exchanged. Faulty products are returned to manufacturer for replacement product.